Supreme Pet Home · Kapan, KathmanduBooking terms.

Booking

• These terms are between you and International Canine Solutions And Security Training Center (Reg. No. 326333/080/081, PAN 619838269), which runs Supreme Pet Home.
• Book on WhatsApp or Viber at +977 971-4624151, by phone or at the centre. Your booking is confirmed when we reply with the dates and the price.
• The price we confirm on WhatsApp is the price you pay. Prices on this website can change.
• Tell us when you book if your dog has bitten anyone, growls at people or dogs, has a medical condition or takes medicine.

Health and vaccines

• Stays, training and K9: rabies and DHPPi vaccines, each dated within 12 months.
• Grooming: a rabies vaccine dated within 12 months.
• Stays: tick and flea treatment within 30 days.
• Ages: stays from 4 months; grooming from 12 weeks, after the second vaccine; training from 3 months; K9 from 8 months to 5 years.
• Bring the vaccine card at drop-off. We may turn away a dog with a cough, fever or diarrhoea, or without a valid vaccine card.

Drop-off and pick-up

• Drop-off and pick-up are 7 am – 7 pm, every day.
• If you can’t collect your dog by 7 pm, your dog stays the night and we charge the night-stay price.
• We hand your dog only to you or to a person you name on WhatsApp.
• If you don’t collect your dog on the agreed day, we charge the night-stay price for each extra night and keep trying to reach you and your emergency contact. After 14 days without contact, we may hand your dog to an animal welfare organisation.

Payment, deposits and cancellations

• Pay by eSewa, Khalti, Fonepay QR or cash. We send a receipt on WhatsApp for every payment.
• Stays: pay at drop-off. Dashain and Tihar stays: a deposit of 1 night holds the suite.
• Grooms, training sessions and Ride: pay on the day.
• K9 programmes: we agree the price and payment schedule in writing before stage 1.
• Cancelling: free up to 48 hours before drop-off. We refund a festival deposit if you cancel 7 days or more before drop-off; after that we keep it.
• Early pick-up: week and month stays are package prices. If you collect your dog early, we charge the nights used at the night-stay price, up to the package price.

Illness and emergencies

• If your dog stops eating or shows signs of illness, we call you within 1 hour.
• With your consent, we take your dog to a vet. If your dog needs urgent care and we can’t reach you or your emergency contact, you allow us to take your dog to the nearest vet and act on the vet’s advice.
• You pay the vet’s fees and the Ride fare to the vet.
• We give the medicine you bring, at the times you write on your note.

Behaviour and safety

• Dogs play in the yard only with dogs they get on with, and staff watch every session. Even then, dogs can get small scratches in play.
• If a dog bites or fights, we keep it apart from other dogs and call you. We may end the stay if we can’t keep other dogs and our staff safe.
• With your consent, a dog that bites wears a muzzle for grooming.

Grooming

• The scale at check-in sets the price.
• If the coat has mats, we ask before we shave.
• Grooming can show skin problems a coat was hiding. We show you what we find.
• Tell us about ticks when you book. We groom dogs with ticks at the end of the day.

Training and K9

• Training results depend on the dog and on practice at home. We don’t promise a result.
• The owner attends 1 of the 2 training sessions each week.
• A dog that has bitten a person needs a vet check before training. Every K9 dog needs a vet check before stage 1.
• Every adult in the house attends the K9 handover.

Ride

• We carry 1 family’s dogs per trip.
• An adult hands over the dog and the vaccine card.
• We give the price before the trip, from your map pin. Arrival times can change in traffic; the driver calls 10 minutes before arrival.

Photos

• We send photos and videos of your dog on WhatsApp.
• We may post photos of the dogs in our care on Facebook, Instagram and TikTok. Tell us if you don’t want your dog’s photos posted. See our privacy policy.

Our responsibility

• We look after your dog with reasonable care and skill, and we are responsible for harm caused by our negligence.
• We are not responsible for illness or injury we could not reasonably prevent, including conditions your dog already had.
• Please don’t leave valuables with your dog.

Changes and law

• We may update these terms. The version on this page on the day you book applies to your booking.
• These terms follow the laws of Nepal. Any dispute goes to the courts in Kathmandu.
• Questions: WhatsApp +977 971-4624151 or [email protected].